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Thread: ANDROID - Report Your Issues Here (October)

  1. #1
    Join Date
    Mar 2009
    Location
    iTunes
    Posts
    8,930

    Default ANDROID - Report Your Issues Here (October)

    Hey Zookeepers!

    Are you using an Android powered device to play? Are you experiencing issues?

    Use the guide in How to Report a Bug thread to create a new post here!

    Please include as much information as you can about your problem when you post. We want to know all the juicy details!


  2. #2
    Join Date
    Sep 2012
    Posts
    3

    Default

    Is there any way to contact support via email? I have sent several reports after my zoo crashes and I've tried this forum, but no one will respond. Its hard to believe that a company that makes as much money as zynga, doesn't clearly post an email address for support. Why have a support forum if no one is offering support? When I spend money for a service, I expect to be able to use that service. I have legal rights and I will explore them if i keep getting ignored. If I don't at least get a response from zynga today, I will be contacting the better business bureau and I will contact my credit card issuer about reversing the charges from the purchases I made on my zoo. Also, please send me a real message and not your standard one telling me to force it to stop or to delete it and reinstall. I have tried all this. I have also deleted all the apps the I have installed within the last week. Please respond asap. I will await your reply.

  3. #3
    Join Date
    Oct 2012
    Location
    San Diego
    Posts
    1

    Default

    I have had this game on my phone for over a year now and I absolutely love it. I have invested many hours and money to achieve higher levels. As of today I was on level 74 and I updated my phone to the newest version of Ice Cream Sandwich. I reinstalled my apps including Dream Zoo and when I opened the game to play it showed that I was on level 60!! I lost 14 levels just from an update. I was so devastated by this that I began to cry. It took me close to 5 months to get from level 60 to 74 and I am now completely lost and feel like giving up. Please is there anything that can be done to help me in this matter? I love this game and support the developers any way that I can and have even turned my friends and daughter on to this as well.
    Samsung Galaxy S2 16gb
    Android 4.0.4
    Game version - v1.5.1
    Dream Zoo ID: LCTORJ

  4. #4
    Join Date
    Mar 2012
    Posts
    2,783

    Default

    Quote Originally Posted by Verawang143 View Post
    I have had this game on my phone for over a year now and I absolutely love it. I have invested many hours and money to achieve higher levels. As of today I was on level 74 and I updated my phone to the newest version of Ice Cream Sandwich. I reinstalled my apps including Dream Zoo and when I opened the game to play it showed that I was on level 60!! I lost 14 levels just from an update. I was so devastated by this that I began to cry. It took me close to 5 months to get from level 60 to 74 and I am now completely lost and feel like giving up. Please is there anything that can be done to help me in this matter? I love this game and support the developers any way that I can and have even turned my friends and daughter on to this as well.
    Samsung Galaxy S2 16gb
    Android 4.0.4
    Game version - v1.5.1
    Dream Zoo ID: LCTORJ
    Hi Verawang! And welcome to the Dream Zoo Forums! Sorry to hear that you have lost some of your levels, I have sent you a message.

  5. #5
    Join Date
    Oct 2012
    Posts
    1

    Default

    Im getting stuff in my inbox and then when I go to open it nothing is there. I have the game for about two weeks and have never been able to get any of the gifts.

    V.1.5.1.6187
    33788592053
    Samsung galaxy 3s 16gb
    Android veraion 4.0.4

  6. #6
    Join Date
    Sep 2012
    Posts
    2

    Default

    I have the same problem: can't accetta Gifts from neighbours and can't accept friends requests. Same device: Samsung galaxy s3

  7. #7
    Join Date
    Sep 2012
    Posts
    4

    Default Brown, disappointing champions

    I have been unable to get anything but drab, ugly, brown champions from breeding for over 2 weeks. They may have a pattern, but it is usually barely visible. I have tried going around this by getting champions from safaris and trading the original champion I bred, but it is no guarantee.

    It takes a lot of time to get the hearts required to breed through the different rarities in order to achieve champion level. I have been playing less and less, because the excitement and anticipation is getting ruined.

    My zoo ID is BNVKZCR. I am using an HTC Rhyme. I dont know all of the specs of my phone, and Im not sure where to find them. Please fix this. I am not the first one with this complaint. I have seen many posts regarding this same issue, and they are not all recent. I have uninstalled/reinstalled and it did not change anything.
    Last edited by PittiePatt; 10-07-2012 at 07:05 AM. Reason: forgotten info

  8. #8
    Join Date
    Oct 2012
    Posts
    1

    Default

    Is there a way I can just reset my dream zoo or get a new one my zoo is stuck in the aquatic part. I'm only level 13 so I don't mind starttin over is there anything you can do. I love this game its driving me crazy I want to play!! It been stuck for over 2 weeks it takes almost 2 to3 mind to get the game to even load. I have uninstall n reinstall and made a new Facebook n made a new Gmail for Google play LOL.I have done everything I know yo do.

    Game Id: yaobif
    LG optimis vm670 2.2.2. Android

  9. #9
    Join Date
    Mar 2012
    Location
    Jacksonville, FL USA
    Posts
    6

    Default

    Hi I logged out for 2 min. Got back on and 20 dollars was gone. I went from 23 TO 3. Please put my cash back. I have been saving. Thank you.
    zoo code: CJYXQIP

    Google galaxy nexus
    Jellybean
    Last edited by Alysia Lawrence; 10-30-2012 at 09:15 PM.

  10. #10
    Join Date
    Nov 2012
    Location
    Moreno Valley, CA
    Posts
    1

    Default

    I had recently upgraded my phone and re downloaded Dream Zoo to my new phone, but my zoo isn't coming up, it has started me with a brand new zoo, and I'm not sure what I should do, I can't remember my zoo code, but my zoo namd is Zonri's Wild Kingdom, I am sad and really hope I don't have to start all over again if someone can let me know what I should do to get my zoo back that would be greatly appreciated. Thanks!

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