Troubleshooting Tips for General Issues
Hello CastleVille Fans,
If you're having trouble loading your kingdom, please try these troubleshooting steps:
[QUOTE=Zynga Customer Support]
[LIST][*]Update your browser.
[B]TIP[/B]: Rather than fully disabling the software you may make an exception for the social networking platform on which you play our games. Please refer to your software's documentation or 'help' file for instructions.
[B]Here are some more specific suggestions:[/B]
[LIST][*]Click [B][URL="http://get.adobe.com/flashplayer/?promoid=BUIGP"]here[/URL][/B] to download the latest flash player if you do not currently have it.
Reboot your system.[*]Adjust your Flash settings to give Flash permission to store information on your computer. Instructions on how to accomplish this can be found [B][URL="http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04.html"]here[/URL][/B].[*]Uninstall and re-install Java. Click [B][URL="http://support.zynga.com/cp_articleview?gameid=0&id=kA160000000Gntt&lang=en_US&loc=en_US"]here[/URL][/B] for instructions.[/LIST]
If you have tried all the steps above and are still unable to load the game please try uninstalling and reinstalling your flash player. In order to uninstall your flash player please follow the instructions on this page:
[B]Windows (PC) Users[/B]
[B]Mac OSX Users[/B]
then reinstall it from this page:
The last step you can try is removing the game in application settings and then adding it again. In order to add the game again after removing it please click on the following link:
If you have tried all these steps and you still can't load the game please post about your issue in the appropriate thread in the [URL="http://forums.zynga.com/forumdisplay.php?f=833"]bug reporting forum[/URL], if you cannot find an appropriate thread for your issue please start a new one.
Last edited by Marquess Mayonnaise; 01-10-2012 at 03:29 PM.